Oklahoma City, OK – February 21, 2020 - ImageNet Consulting, an award-winning business consulting and managed services company headquartered in Oklahoma City, has partnered with Intermedia, a leading provider of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions to channel partners and the businesses they serve.
ImageNet Consulting identified Intermedia to have the complete mix of communication services to meet their customer’s needs. Intermedia’s award-winning solutions suite enables businesses to communicate and collaborate wherever, whenever, and however with integrated business phone/voice, chat, video conferencing, file sharing, email, and more – with desktop and mobile apps that allow for seamless transition to meet ImageNet’s robust technology offerings.
A Continued Promise of Excellent Support to Customers
One major criteria ImageNet required, according to Juan Fernandez, Vice President of Managed IT Services at ImageNet, was a high level of support and reliability of the product. In addition to Intermedia’s 99.999% guaranteed uptime SLAs, Intermedia has been certified four years running by J.D. Power for proven excellence in technical support.
“This partnership strengthens ImageNet’s pledge to offer the most innovative technology and solutions available to their customers. “We’re excited to partner with a company that’s like minded, forward thinking, and best of breed,” said Fernandez.
“ImageNet has an established history of quality technology delivery, as well as a high standard for support and reliability,” said Jonathan McCormick, COO and Head of Sales at Intermedia. “This fact, along with our combined commitment to the success of small and medium-sized businesses across the country, is why the partnership makes perfect sense and we’re looking forward to a long-standing relationship together.”
About ImageNet Consulting, LLC
ImageNet Consulting was founded as Southwest Typewriter Company in 1956. As times and technology changed, so did their name. Southwest Typewriter Company began a legacy of providing superior solutions, products, and services. As innovations in office equipment change, ImageNet has continued to provide clients with the best products and services that meet their needs.
Now at the forefront of Managed IT Services, Digital Display Services, Managed Print Services, Enterprise Content Management, and 3D printing, ImageNet Consulting continues to utilize platforms of leading technology to maximize efficiencies and lower costs for their clients.
For more information about ImageNet's products and managed services, visit www.imagenet.com.
Intermedia is a leading UCaaS, CCaaS, business cloud email, and productivity applications provider hyper-focused on delivering easy-to-use and secure communications and collaboration solutions to businesses of all sizes and the partners that serve them. More than 125,000 business customers and 6,600 active partners rely on Intermedia’s tightly integrated suite of cloud applications that are managed through one intuitive point of control and are backed by 99.999% uptime service level agreements (SLAs) and J.D. Power-certified 24/7 technical support. Solutions include the all-in-one cloud communications and collaboration platform - Intermedia Unite, Intermedia Contact Center, web and video conferencing, file sharing & backup, business email, security, archiving, and more.
Intermedia’s 360° approach to partner success makes it easy for channel partners to sell, set up, manage, and support the cloud while achieving strong margins and creating attractive new revenue streams through both branded, co-branded, and private label programs.
Intermedia is the only business cloud application provider to have been certified by J.D. Power for its superior 24/7 technical support four years in a row – 2016 through 2019. For more information, visit our website, or connect with us on LinkedIn, Twitter, or Facebook
J.D. Power 2019 Certified Assisted Technical Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations.